• No refunds will be provided in the event of a booking cancellation or no-show.
  • Guests must arrive 15 minutes before their scheduled game for registration and orientation. All games begin at their scheduled time.
  • Late group arrivals to scheduled games will result in reduced game time. Late arrivals must provide notice to Mystery Junkies as soon as possible to avoid booking cancellations.
  • We are not liable for any items lost or stolen on-site.
  • Guests under the influence are not permitted.
  • Mystery Junkies reserves the right to remove guests or groups for any inappropriate, disruptive, and harassing behavior towards other guests or staff members. Refunds for such removals will not be issued.
  • The player waiver needs to be signed by all guests at the venue.
  • There is a strict 24 hour rescheduling policy.
  • All cancellations must be made 24 hours prior to the scheduled booking time by call. Any cancellations or missed bookings are non-refundable.
  • All sales are final, refunds cannot be made if a member of a party cannot make it.
  • Please understand there are groups playing after you so, if you are late for your reservation, we reserve the right to cancel your game or cut down your game time.